Our Commitment to Privacy
At Amex Gift Balance, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website. We believe in transparency and want you to understand exactly what happens with your data.
Key Promise: We do not collect, store, or process any gift card numbers, PINs, CID codes, CSC codes, or balance information. All balance checks are conducted directly through official American Express channels.
This policy was last updated on May 4, 2026. We may update this policy from time to time, and any changes will be posted on this page with an updated revision date.
Information We Collect
Information You Provide Voluntarily
We may collect information that you voluntarily provide to us when using our website, including:
- Contact Form Submissions: Name, email address, and message content when you reach out through our contact form.
- Feedback: Any suggestions, bug reports, or content requests you submit.
Information Collected Automatically
When you visit our website, certain information is collected automatically through standard web technologies:
- Log Data: IP address, browser type, operating system, referring pages, and timestamps.
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
- Device Information: Screen resolution, device type, and browser capabilities.
- Cookies: Small text files stored on your device to enhance functionality (see Cookie Policy below).
What We Never Collect: We explicitly do not collect, store, or process any financial information, gift card numbers, security codes, personal identification numbers, or payment details. We never ask for your Social Security Number, date of birth, or banking information.
How We Use Your Information
We use the information we collect for the following purposes:
- Website Improvement: Analyzing usage patterns to improve content, navigation, and user experience.
- Technical Maintenance: Monitoring website performance, fixing errors, and ensuring security.
- Communication: Responding to your inquiries, feedback, and support requests submitted through our contact form.
- Security: Detecting and preventing fraudulent activity, spam, and abuse.
- Legal Compliance: Fulfilling legal obligations and protecting our rights.
Important: We do not use your information for targeted advertising, and we do not sell your personal data to third parties under any circumstances.
Cookies and Tracking Technologies
We use minimal cookies necessary for website functionality. These include:
- Essential Cookies: Required for basic website operations such as navigation and sidebar functionality.
- Analytics Cookies: Help us understand how visitors interact with our website (anonymous data only).
- Preference Cookies: Remember your settings and preferences during your visit.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may affect website functionality.
Data Sharing and Third Parties
We respect your privacy and limit data sharing to only what is necessary:
- Service Providers: We may use trusted third-party services for website hosting, analytics, and security. These providers are contractually bound to protect your data and use it only for the services they provide to us.
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Protection of Rights: We may share information to enforce our Terms of Service, protect our rights, or ensure the safety of our users.
External Links: Our website contains links to official American Express websites and other third-party resources. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read their policies before providing any information.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- HTTPS Encryption: All data transmitted between your browser and our server is encrypted using SSL/TLS technology.
- Secure Hosting: Our website is hosted on secure servers with regular security updates and monitoring.
- Access Controls: Restricted access to any stored data, limited to authorized personnel only.
- Regular Audits: Periodic security assessments to identify and address potential vulnerabilities.
Security Limitation: While we take reasonable precautions, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to or from our website.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Objection: Object to certain types of processing, such as analytics tracking.
- Portability: Request that we transfer your data to another service provider.
To exercise any of these rights, please contact us through our contact form. We will respond within 30 days of receiving your request.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days.